Your legal questions answered
We operate this platform where local law permits. Access and eligibility depend on local law in your region. If you have questions about your region's specific rules, contact our support team and we'll clarify your access status.
Every deposit and withdrawal is encrypted and routed through licensed payment processors. Your payment reference is never stored in plain text. If a transaction appears on your account but you did not initiate it, contact our legal team immediately with your transaction ID.
Yes. Email our legal team with your username and 'data access request' in the subject line. We'll provide a complete record of your account activity, deposits, withdrawals, and logins within 15 business days.
You can request account closure at any time via email or live chat. We'll close your account within 24 hours, process any remaining balance to your registered payment method, and delete your personal data within 30 days per our retention policy.
If you dispute a withdrawal or see an unauthorized transaction, contact our support team with your transaction date and amount. We investigate within 48 hours and coordinate with your payment provider (DANA, OVO, GoPay or QRIS) to resolve the issue.
No. We do not sell or share your personal account data with marketers or external companies. We share only payment reference data with your chosen payment partner (DANA, OVO, GoPay or QRIS) to process your transaction.
Change your password immediately via your account settings. Then contact our support team via phone or email with details of the suspicious activity. We'll review your account for unauthorized access and help you secure it within hours.
